Privacy Policy – T&T Eyecare & Optical Services Ltd

At T&T Eyecare & Optical Services Ltd, your trust is our vision. Protecting your personal and health information is as important as protecting your eyesight. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how you remain in control.

By using our website https://tnteyecare.com, booking an appointment, or interacting with our services, you agree to the terms below.

1. Information We Collect

We only collect necessary information to provide safe, personalized, and effective eye care services. This may include:

  • Personal details: Name, email address, phone number, billing/shipping address.

  • Appointment details: Service history, optometry/eyewear purchases.

  • Communications: Messages, attachments, or requests you send us.

  • Website data: Browser type, IP address, device type, pages visited (via cookies and log files).

If you register for an account or submit an insurance claim, we may request additional information relevant to your care.

2. How We Use Your Information

We use your information to:

  • Provide, manage, and improve our eye care and optical services.

  • Book and confirm appointments efficiently.

  • Personalize your experience on our website.

  • Communicate with you about your care, insurance claims, or promotions (with your consent).

  • Process payments securely.

  • Detect and prevent fraud or unauthorized access.

We will never sell or misuse your personal information.

3. Log Files & Cookies

Like most professional websites, we use log files and cookies to improve user experience:

  • Log files track visits (IP address, browser, time/date, clicks) to analyze trends and secure the website.

  • Cookies store preferences so the site loads faster and feels more personal.

You can disable cookies in your browser settings, but some features may not function fully.

4. Third-Party Services & Advertising

We may link to trusted partners (e.g., Guardian Life’s insurance platform or secure payment gateways). These third parties have their privacy policies, which we recommend reviewing.

We do not control how third-party cookies or ads operate, but we ensure that no sensitive health data is shared without your consent.

5. Your Data Protection Rights

We comply with global privacy standards, including GDPR (Europe) and CCPA (California, USA). Depending on your location, you may have the right to:

  • Access a copy of your personal data.

  • Request corrections or updates.

  • Ask us to delete your data (where legally permitted).

  • Restrict or object to how we use your data.

  • Request a transfer of your data to another provider.

We respond to all valid requests within 30 days.

6. Children’s Privacy

Protecting children’s information is a top priority. We do not knowingly collect personal data from children under 13. If you believe your child has shared personal details, please get in touch with us immediately, and we will delete them promptly.

7. Consent & Updates

By using our website or services, you consent to this Privacy Policy. We may update this page occasionally to reflect best practices and new regulations.

8. Contact Us

Have questions about your data privacy or want to exercise your rights?
📞 Call us: +1-868-610-2497 | +1-868-310-7789 | +1-868-330-9301 [WhatsApp]
📧 Email us: contact@tnteyecare.com
📍 Visit us: T&T Eyecare & Optical Services Ltd, 14, Trial Street (Off Chaguanas Main Road), Chaguanas, or 35, Brierley Street (Opposite PTSC Bus Terminal | Old Sangre Grande Fire Station), Sangre Grande, Trinidad and Tobago.

✨ At T&T Eyecare, your eyes deserve clarity, and your data deserves confidentiality. We see your trust as clearly as your vision.